Refund policy
Our store does not have a refund or replacement if a customer simply changes their mind about a product. Under the Australian Consumer Law, the customer is only entitled to a refund or replacement for a major problem with a product covered by consumer guarantees.
If an item is faulty, wrongly described, incorrect or otherwise in breach of Australian Consumer Law, then we will fulfil our legal obligations, which may include refunding the purchase price and delivery charges, or providing a replacement product.
Refunds
- If you are entitled to a refund, your refund will be returned in the same manner as the original payment method. For purchases made by credit or debit card, the cardholder and the same credit or debit card are required to process the refund as was originally used for the purchase.
- Please note that processing of refunds can take up to 7 business days to show on your account due to varying processing times between payment providers.
Please note that we may not be able to offer a replacement or exchange on some Products if there is no longer stock available.
Contact Us
If you have any enquiries regarding your return or our Returns Policy, please contact us. If there are any further issues, you may contact our customer service team through email at info@shenyunshop.com.au